Our Approach & Responsibilities

We pride ourselves on being a successful and reputable business having built strong and valuable relationships since 1987. As a leading commercial agency and chartered surveyors in the region, we have a responsibility to ensure we behave in an ethical manner.

Trust and confidentiality
We treat everyone with the utmost respect. The information we are provided is treated in the strictest confidence ensuring we maintain the trust we have worked so long to earn.

Regulated by the Royal Institution of Chartered Surveyors which is a body established in the UK by Royal Charter committed to setting and upholding the highest standards of excellence and integrity – providing impartial, authoritative advice affecting businesses and society.

The team
Our team is one of the best in the industry and always committed to providing a leading service for our clients. We encourage and aid our employees to develop to their full potential across a broad spectrum.

The Community
Our organisation is very involved in the community and takes part in regular charity events and activities. We contribute to local events as a business and individually with involvement including the Mayflower Theatre Trust, Southampton and Margaret Green Animal Rescue Charity based in Dorset.

Complaints Procedure - Consumers and Residential Property Lettings & Management

If you would like to make a complaint please click on the link below for the complaints procedure for consumers and residential property lettings and management.

>> Complaints Procedure

For business clients and non-consumer related complaints please contact us for our complaints handling procedure.

Please also refer here for Section 14 and 19 of the TPO Code of Practice for Residential Estate Agents.

Client money protection

In accordance with government guidelines, we are members of the RICS Client Money Protection Scheme.

Please see below for our certificates:

Primmer Olds UK Ltd. Client Money Protection Certificate

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